A session is the result of placing a video call with a User. The carried out session can be found in the History section:
To carry out a session, you just have to head to the New session section:
The information necessary to start a session is:
When you have already spent the 10 free sessions that we give you for registering, you must buy more sessions. You can buy them in the Purchase section inside the top menu with your name:
In the Purchase section, under the three available vouchers, there is the customised vouchers calculator. The more sessions you buy at the same time, the better price we can offer you.
When a session does not start or ends before 30 seconds have passed, we consider it to have been an incomplete session, so that session has not been used.
We consider repeating a session when you start another session with the same file and the same phone number.
That said, you can repeat the session by creating a new one and entering the same information as the previous session you're trying to repeat, or by using the "Carry out the session again" in "Session details", which can be accessed from the "History" section by choosing the session you want to repeat.
No, as long as this session takes place within 1 hour. There is also no limit to the number of times a session can be repeated free of charge, provided that each session takes place within one hour of the last session.
The User geolocation is stored within the performed session. Just open the session you want to see and the location of the User will be visible on the map.
It is the users who must give permission to the browser to obtain their position. If they deny permission (saying they do not want to share their location), it is not possible to obtain their geolocation. The session will start normally, but without this information.